Refund Policy

Our comparison service is free

Internet & TVs does not charge visitors any fee to compare plans, speak with a specialist, or be connected with a provider. Because our comparison service itself is free, there is nothing for us to refund on that portion of your experience.

Charges from your chosen provider

If you choose to proceed with a plan through a provider we connect you with, any charges — including installation fees, equipment fees, first-month billing, or early termination fees — are billed and collected by that provider directly, under their own billing and refund policies.

How to request a refund

If you believe you were charged in error or wish to cancel service after signing up, you should:

• Contact the provider directly using the billing or support number they gave you at signup, as they control your account and billing.
• Review the refund, cancellation, or early-termination terms the provider shared with you when you ordered.
• Reach out to Internet & TVs at info@internetandtvs.com or (888) 693-7006 if you'd like help understanding who to contact or if something about the process was unclear.

Our role in disputes

While Internet & TVs is not able to issue refunds for provider billing (since we don't process those payments), we're happy to help point you toward the right contact at your provider, or to review what was discussed during your call with us if a mismatch comes up.